Shipping & Return
Shipping Policy
Verification
A confirmation email will be sent to you once the order is authorized and verified. We prepare your order immediately after verification. With this time frame, order cancellations or changes are difficult, however, we will strive to support your request.
It normally takes 1-3 business days for us to process your order. Please note that this does not include holidays and weekends.
Shipping & Delivery
Shipping Fee
Free Express Shipping On all Order Over $79.
If all order less than $79, please refer to the table.
| COUNTRY |
STANDARD COSTS |
EXPEDITED COSTS |
SHIPPING TIME (BUSINESS DAYS) |
| Asia areas | $3.99 | $8.99 | 7-12 days |
| Other areas | $5.99 | $9.99 | 7-20 days |
Note:
* We use DHL/4PX as carrier to ship your item.
* Orders shipped to Puerto Rico, Virgin Islands, Hawaii, Guam and Alaska cannot be delivered via express.
* Please allow 1-2 days for your order to be processed. If your order was placed after 7pm HKT, it will begin processing on the next day.
*All estimated shipping times do not include clearance/customs delays
* All shipments will be dispatched from Hongkong when stocks are sufficient; otherwise, orders will be dispatched from our Hong Kong operation center through DHL.
Tracking an Order
If the tracking information shows that your package has been delivered, but you haven’t received it. Please refer to the following:
- Check your mailbox or ask your front office first
- A pickup notice might be left by the courier if you are not available upon delivery
- Check with your neighbors, friends and family members living at the same address
- Go to the tracking page and request a proof of delivery
If you have any further questions on the above, our customer service team would be happy to assist, please send us an email at fancihk@outlook.com and we will reply to your inquiry promptly. Thank you for your patience!
Return Policy
1. Sign into your account.
2. Find the order in My Orders, click the “Return Item” button.
3. Select the item(s) you would like to return, indicate the reasons, and submit.
4. Print the return label and securely tape it on the outside of your return package.
5. Call the post office to arrange a collection or drop off at your nearest post office.
If you prefer to return the item(s) using the mail carrier of your choice instead, please ship the item(s) you are returning to us at the following address (the shipping charges must be paid by customer in this case. We also recommend using the shipping method with tracking to ensure safe and timely delivery of your return):
FANCI
Returns
Unit 1301 on the 13th Floor of Mirror Tower,
61 Mody Road, Tsimshatsui East, Kowloon
Please ensure that the return is executed with care to avoid any damage to the returned items.
Once the returned item(s) are received and inspected by FANCI, the refund for eligible returns (unused and undamaged items in original packaging) will be processed within two weeks. Please note the refunds will be released to the original method of payment.
If you have any questions in regards to your returns or exchanges, please contact us at fancihk@outlook.com.
Return Conditions
Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
Refunds
We will issue your refund to your payment account within 7 business days after your return items arrive.
